Privacy statement

Last updated: 22 October 2026

System Laboratories UK Ltd. (System Labs) (Company registration: 12870872, registered address: 24 Bruton Place, London, W1J 6NE) processes your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our laboratory and trading address is Unit 13, Apex Park, Leighton Road, Leighton Buzzard, Bedfordshire LU7 3RE. This Privacy Policy describes how your personal information is collected, used, and shared during your contact with System Labs.

Personal information we collect

By using our services you are agreeing to have your personal information collected by us this includes:  individual/company names and addresses, contact numbers, email addresses, financial details and device information.

We gather data when you visit our website (the“site”) system-labs.co.uk, phone, write or email us through browsing our website, incoming enquiries, purchasing and provision of our services and new and ongoing contracts.

We gather this information to allow us to process your application, perform a contract, deliver our services, to meet a legal obligation, perform a task in the public interest. We may also wish to provide you with information about events and regulation changes / updates we think may be of interest to you.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Sharing your personal information

We use Jetpack Stats to understand how visitors use the site. It runs only if you accept statistics cookies. Google Maps on our contact page loads only if you accept marketing cookies. You can change your choices at any time using the “Manage consent” link on any page.

System Labs may be required to disclose certain data/information, these disclosures are made only when we need to comply with applicable laws and regulations.

Job Applicants

If you apply to work at System Labs, we collect information you give us to process your application, assess your suitability for the role and monitor recruitment statistics.  If you are unsuccessful in your job application, we will hold your personal information for a maximum of six months from completion of recruiting for post.  After this date we will delete your information. If you begin employment with us, we retain a file about your employment, in a secure location and only use for matters that apply directly to your employment. Once you stop working for us, we will keep this file according to our record retention guidelines.

If we want to disclose information to someone outside of System Labs, e.g; to obtain a reference, we will tell you beforehand, unless we are required to disclose this information by law.

Data Retention

Your data is stored in the UK and is only transferred outside the UK where adequate safeguards are in place, as required by UK GDPR.

System Labs will only retain personal information for as long as necessary to fulfil the purposes we collected it for, including any purposes to satisfy any legal, accounting, reporting or accreditation requirements.

System Labs has internal controls in place to protect personal data against loss, accidental destruction, misuse and disclosure, unauthorised use.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

Your right to complain – You have the right to complain to the Information Commissioner’s Office (ico.org.uk) if you are unhappy with how we have used your data.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@system-labs.co.uk if you wish to make a request.

Consent

By giving us your personal information, you consent to us collecting and using that information in the ways that we describe in this privacy policy and / or that you have specifically consented to. Where we need your consent, we will always ensure that you are as fully informed as possible at the time on what we do with your information, with whom it may be shared and how long we will keep it. This is in line with the requirements of the relevant legislation. You can alter your preferences or withdraw your consent at any time by emailing us at the address below.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices or if you have any questions, please contact us by e-mail at info@system-labs.co.uk or by mail to System Laboratories UK, Unit 13, Apex Park, Leighton Road, Leighton Buzzard, Bedfordshire LU7 3RE.